At Fashion Swimsuit, we want you to be completely satisfied with your premium swimwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and in original condition with all tags attached
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following products:

  • Kids’ Swimwear (from our KIDS SWIMS collection)
  • Swim Bottoms (from our BOTTOMS collection)

These items are final sale unless they arrive damaged or defective.

Return & Exchange Process

  1. Submit Your Request: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags. Write the RMA number clearly on the outside of the package.
  4. Ship Your Return: Send the package to our return center at:
    Fashion Swimsuit Returns
    4405 West Solano Drive South
    Glendale, US 85301

    We recommend using a trackable shipping service as you’re responsible for the package until it reaches us.

  5. Processing: Once received, we’ll inspect your items and process your return or exchange within 5 business days.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fashion Swimsuit Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: – Size: – Color: – Reason for return/exchange: I confirm that the item is unworn, unwashed, and in its original condition with all tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Information

Once your return is approved and processed:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: 5-7 business days after we receive and approve your return.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is defective or incorrect.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive and process your return.
  • If the new item costs more, you’ll be charged the difference.
  • If the new item costs less, we’ll refund the difference.
  • Standard shipping rates apply for exchanges unless the original shipment was incorrect or defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

International Returns

For international customers (outside the US):

  • You’re responsible for any customs fees or return shipping costs.
  • We recommend marking the package as “Returned Goods” to avoid additional customs charges.
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].